FAQ

Please find a list of our frequently asked questions below, to find an answer please click on a question, if the question you have is not in the list please contact us.

What if you do not have an item in stock after I have ordered it?

We endeavour to only display items on our web site that are in stock. However, should an item not be available, or if there may be a delay in shipping all of your items, we will contact you to discuss your options. Payment will be debited to your account shortly before we despatch your order and only after we have contacted you if we have any questions.

How can I get Advice

We endeavour to provide as much information for free from this web site. If you still cannot find the information you need about a specific product, please use our contact form to submit an enquiry.

About Us

Beauty Face Masks is part of TKR Products Ltd, which operates out of northern England

Beauty Face Masks is the number one UK supplier of new generation gel face masks,This revolutionary technology is taking the cosmetics world by storm. To reinforce our commitment we have strengthened our management structure in line with our growth stratergy which will see our UK business evolve and develope within the market.

We have a continued programme of expansion and investment sceduled for the next 12 months. This includes plans to increace staff levels by 25%, alongside developements to further enhance the range of services and products we deliver to our clients worldwide.

How long will delivery take?

Delivery of your face mask will take between 3-5 working days, for more detailed information please see our shipping page.

How do I create an account ?

To purchase from Beautyfacemask.co.uk you require an account which should take you only a couple of minutes to create. Having your own account enables us to serve you better. With a Beauty face mask account you can:

       Order without having to re-enter your invoice, shipping and VAT details

       View your past invoices and spending history

       View the status of an order

       Select whether you wish to receive our quarterly printed newsletter

How can I pay ?

 

Payment can be made by PayPal and also by any major credit or debit card, including Visa, MasterCard, American Express, Solo, Switch / Maestro and Delta.

What are your Terms and Conditions

About Us

TKR Products Ltd , Registered office at Coatham Hall,

Coatham Mundeville, Darlington, Co Durham, DL30XL

Availability

We endeavour to only display products on this web site which are in stock. However, all products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative of accepting late delivery or a full refund.

Liability and Disclaimer

Product liability

The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients or not as specified in our instructions.

The information on this website  is as comprehensive and current as we can make it and is provided in good faith but it is intended as a guide. While we have obviously done our utmost to provide current and accurate information, there may be errors We cannot be responsible for any errors/omissions we have made or on the reliance/misuse of this information.

TKR Products Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by TKR Products Ltd as to the appropriateness or fitness for any use. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose. As the ordinary or otherwise use(s) of this product is outside the control of TKR Products Ltd, no warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. This is because the use(s) is beyond our control and we strongly recommend laboratory safety or challenge testing prior to commercial product runs. TKR Products cannot accept any liability in this regard. The liability of TKR Products is limited to the value of the goods and does not include any consequential loss. In no event will TKR Products be liable for any incidental, consequential, or indirect damages (including, but not limited to), damages for loss of profits, business interruption arising out of the use of or inability to use our products and/or information, or as a result of a delay in providing our products and/or information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use or sale of products and information obtained from TKR Products

It is the responsibility of our customers to request and ensure that they have up to date material data safety sheets for the products that they buy from us and to ensure that they are aware of safety hazard information.

Customers should always refer to the ingredients label on each product or request information if necessary.

Precaution

The information published on our website, Product Descriptions or otherwise is not intended as a substitute for personal medical advice. Before making any decision regarding your personal health, please consult a GP, other qualified health practitioner . Pregnant women, the elderly, those with skin sensitivities or problems, or those with difficult medical conditions should be particularly careful when applying the masks. Report any side effects to your personal Health Care Practitioner.

How do I Return a Product?

It is our aim to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order. You have the right to to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights.

Many customers want to know why they can’t get a refund on a product that they have opened but not used and wish to return to us. The reason is that we can no longer guarantee the quality of the product once you have opened it and so we cannot sell it to someone else. If you are unsure that you are going to like the smell or consistency of a product, we suggest that you buy a small quantity first to test it. Due to the time and high expense involved, we regret that we cannot send samples.

If for some reason you need to return an item, please contact us using our web site contact form, or call 01325 313487

Lost or Damaged Goods

In the unlikely event that your product is lost or damaged in transit, please contact us in writing or by email at beautyfacemasks.co.uk  In the case of non-delivery, please wait for 15 days from the date of your order in case it has been delayed. In the case of damage please contact us within 48 hours of receipt and return the product to the following address Coatham Hall, Coatham Mundeville, Darlington, County Durham, DL30XL.